Textel Integration for Outbound SMS
Outbound Engagement/SmartReach now supports Textel as a messaging provider for outbound SMS campaigns. This enables automated compliance workflows, real-time delivery tracking, and seamless two-way SMS interactions between agents and customers. Contact customer care to add Textel as your SMS service provider.
- Campaign Execution: Outbound Engagement users can create and run Outbound Engagement (OE) SMS campaigns specifically using the Textel channel and transit codes (long/short codes). See Creating a Transaction Campaign for more information.
- Template Configuration: Outbound Engagement users can select Textel transit codes within the Message Editor for outbound templates. See Working with Messages for Email and SMS for more information.
- Multimedia Support: Outbound message templates can now include file attachments.
- Automated Compliance & Keyword Management:
- Keyword Configuration: Using the Contact Flow Editor (CFE) and Message Editor on Outbound Engagement, users can set up automated responses for CTIA keywords (START, STOP, HELP). See Using the Contact Flow Engine and Message Settings for more information.
- Dynamic Consent Updates: The system automatically updates the DNC Editor and the SMS Consent field in the Contact Manager based on customer keyword replies. See Do Not Call (DNC) Tools for more information.
- Real-time Monitoring: Outbound Engagement users can track the delivery status (Processed, Sent, Failed) for every campaign message directly within the portal. See Dashboards and Reporting for more information.