Outbound Engagement has implemented configuration restrictions within Configuration Manager to better align with the unified CXone platform. The Service Editor now features a simplified interface where redundant fields are disabled or hidden, and a new CXone Service ID field is visible to provide a clear link between services and their corresponding CXOne skills. 

The following options are disabled in the Service Editor when the client is set to SmartReach Client User Interface: 

  • Service Delete 
  • Service Copy  
  • Service Name 
  • Service Type, Call Direction, and ACD Mode