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Outbound Engagement (SmartReach) Upgrade Prerequisites
This page contains the preliminary information that is intended to prepare you to use the 26.3 version of Outbound Engagement (SmartReach), along with links to the release notes for the Outbound Engagement 26.3 version of the Outbound Engagement User Portal and Agent Portal.
- The User Portal refers to the administrative application of the Outbound Engagement platform. The Agent Portal refers to the agent-facing application of the Outbound Engagement platform.
- For information about the application programming interfaces (APIs), see the Developer Portal.
- For information about user roles and permissions, see Product Documentation.
- For this version of the Outbound Engagement platform to function properly, you must permit traffic to and from the following websites:
- *.livevox.com
- *.googleapis.com (to download stylesheets on the Outbound Engagement portal.)
- *pendo.io (to share usage statistics with Outbound Engagement and display notifications onOutbound Engagement.)
- fonts-gstatic.com
If you require fully qualified domain names (FQDN), contact the Outbound Engagement Customer Care Team.
- Ensure that you are viewing LVP on a screen with a resolution of at least 1280 × 1024 pixels. For more information, see Outbound Engagement Minimum Agent and User Requirements.
- Unless stated otherwise, the latest version of the following browsers support Outbound Engagement:
- Chromium
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Before you log in to Outbound Engagement after it is upgraded, you must clear the cache, cookies, and history.
TCP/UDP Port Requirements
| Port | TCP/UDP | Application | Why |
|---|---|---|---|
| 22 | TCP | SFTP | Secure file transfer. Used to securely send and receive files from the Outbound Engagement platform. |
| 443 | TCP | HTTPS | Secure HTTP. Used for Web application and communication client registration. |
| 3478 | UDP | STUN | Session Traversal Utilities for NAT (STUN) service. Used for Web Real-Time Communications (WebRTC) communication with the Outbound Engagement platform. |
| 5060 | UDP | SIP | Unsecured Session Initiation Protocol (SIP) port. Used for SIP communication with the Outbound Engagement platform. |
| 5061 | TCP | SIP | Secured SIP port. Used for SIP communication with the Outbound Engagement platform. |
| 5071 | TCP | SIP | Secured SIP port. Used for SIP communication with the Outbound Engagement platform. |
| 5081 | TCP | SIP | Secured SIP port. Used for SIP communication with the Outbound Engagement platform. Only for Canadian customers. |
| 5091 | TCP | SIP | Secured SIP port. Used for SIP communication with the Outbound Engagement platform. Only for Canadian customers. |
| 8080 | TCP | WSS | Secure WebSockets. Used for WebRTC communication with the Outbound Engagement platform. |
| 8090* | UDP | VoIP Load Simulator | Bandwidth/Voice over IP (VoIP) load simulation testing tool. Simulates agent bandwidth and provides packet statistics. |
| 44431* | TCP | VoIP Load Simulator | Bandwidth/VoIP load simulation testing tool. Simulates agent bandwidth and provides packet statistics. |
| 15000-30000 | UDP | RTP/SRTP | Media ports. This traffic is encrypted when using SIP over Transport Layer Security (TLS) communication. |
| *Only required for the Interoperability Test. | |||
Outbound Engagement IP Address Ranges (Specific to Your Environment)
| United States | ||
|---|---|---|
| IP Address Ranges | SmartReach Designation | AWS Region |
18.210.216.0/24 (NA3) 18.210.217.0/24 (NA3) 44.216.43.0/24 (LV-NA3) | NA3, LV-NA3 | East (Northern Virginia) us-east-1 |
34.217.139.0/24 (NA4) 34.217.140.0/24 (NA4) 18.246.80.128/25 (LV-NA4) 18.246.81.0/25 (LV-NA4) | NA4, LV-NA4 | West (Oregon) us-west-2 |
3.138.44.0/24 18.190.36.0/24 | NA6 | East (Ohio) us-east-2 |
Canada | ||
35.182.14.0/27 (NA5) 35.183.13.160/27 (NA5) 3.96.84.64/26 (NA5) 15.156.251.0/25 (LV-NA5) | NA5, LV-NA5 | Canada Central (Montreal) ca-central-1 |
Europe | ||
204.154.231.0/24 | EU1 | Europe (Ireland) |
Logging in to Outbound Engagement
To log in to Outbound Engagement:
- Go to the SmartReach login site by using a link whose format is similar to the following links, which SmartReach provides:
- https://portal.na3.livevox.com/<Client Code>
- https://portal.na4.livevox.com/<Client Code>
- https://portal.na5.livevox.com/<Client Code>
- https://portal.na6.livevox.com/<Client Code>
- https://portal.eu1.livevox.com/<Client Code>
Enter values in the following fields, and then click LOGIN.
Field Description Client Code Client code provided by Outbound Engagement. User Name Your login ID. Password Your password.
Outbound Engagement Customer Care
24-Hour Customer Care Line: (888) 477-3448
To submit a ticket, please reach out through our Community platform at https://community.niceincontact.com/s/.
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