Outbound Engagement (SmartReach) August Release Notes for the Fall 24 Release

Outbound Engagement (SmartReach) is proud to announce the following features and enhancements to the Outbound Engagement software platform. 

Administrators

The 26.3 version of the Outbound Engagement software includes a host of new features and functionality for Outbound Engagement Administrators. If you are an Outbound Engagement Administrator, see the Release Notes for Administrators.

Agents

The August (CXone 26.3) release of the Outbound Engagement software includes a host of new features and functionality for Outbound Engagement Agents. If you are an Outbound Engagement Agent, see the Release Notes for Agents.

Documentation

The following documentation supports the Outbound Engagement software platform version:

• Help Center
• Outbound Engagement Administrative User Guides
• Outbound Engagement Agent Guides