Implementation of Australian Regional Dialing Profiles 
Outbound Engagement on CXOne supports advanced Dialing Profiles for the Australian market, enabling precise time zone resolution through integrated state and postcode validation. The system automatically applies regional dialing restrictions and uses "Safe Time Zone" logic for the area codes that span multiple jurisdictions, ensuring adherence to regulatory mandates for all outbound engagements. 

  • You can configure Dialing Profile rules based on Australian State and Area Code within the dialing windows. 
  • The configured Dialing Profile applies the correct configured dialing window for a valid postal code and area code. 
  • The system returns a validation error for an invalid or non-Australian postal code. 
  • The configured Dialing Profile handles an area code shared across regions within its safe time zone. 

This capability covers all eight Australian states and territories including mobile numbers: 

State / Territory 

Area Code(s) 

Postal Code Range(s) 

New South Wales (NSW) 

02 

1000–2599, 2619–2899, 2921–2999 

Australian Capital Territory (ACT) 

02 

0200–0299, 2600–2618, 2900–2920 

Victoria (VIC) 

03 

3000–3999, 8000–8999 

Tasmania (TAS) 

03 

7000–7799, 7800–7999 

Queensland (QLD) 

07 

4000–4999, 9000–9999 

South Australia (SA) 

08 

5000–5799, 5800–5999 

Western Australia (WA) 

08 

6000–6797, 6800–6999 

Northern Territory (NT) 

08 

0800–0899, 0900–0999 

Mobile (nationwide)  

04 

N/A 

Satellite / special services (nationwide) 

05 

N/A 

 

Note: Area codes and postal codes determine the geographical identifiers for dialing profiles. For example, area codes 02, 03, and 08 each span multiple states/territories. Mobile (04) and satellite (05) prefixes are national and not tied to any geography.