Optimized Outbound Dashboards for Unified CXone Platform Outbound Engagement dashboards now feature an optimized layout that hides inactive ACD and inbound data fields when integrated with the CXone platform. This enhancement ensures that monitoring views remain focused on relevant campaign metrics, such as calls connected and digital engagement rates, across Enterprise, Call Center, and Service dashboard levels.The system hides widgets and data columns related to inbound, chat, and specific ACD statistics that do not produce data in the integrated environment, ensuring your dashboards remain focused on essential outbound campaign metrics.
The following metrics are displayed under the optimized dashboards at the Enterprise, Call Center and Service levels:
Campaign and Call Metrics: CIP, Remaining, Calls Connected, Calls Failed