LiveVox Connect (LV Connect) acts as a notification or a bulletin board designed for the contact center. It displays real-time alerts, posts, and notifications for agents and managers regardless of what they are. It is a centralized tool for managers to post updates or reminders to their respective teams, individuals, or an entire group.

Agents can stay connected with their teams and managers irrespective of their geographical locations. Agents can also bookmark or comment on the posts they see on the board. In addition, the agents can add alerts and notifications from their desktops to other agents or managers, such as tickets that require immediate attention. LV Connect is a configurable option on the Contact Center CRM desktop.

As a manager, you can refer to the Admin guide, for adding posts, alerts, and notifications,  see Work Center - LV Connect, and for enabling this option in the Contact Center CRM desktop, see Adding LV Connect.

LV Connect is comprised of:

  • Alerts - Messages that are automatically or manually launched to alert individuals to an event or situation that might need attention.
  • Posts - Messages that can be viewed by anyone in the organization or directed to a group within the organization.
  • Notifications - Messages automatically launched from Work Queue to notify individuals of events, such as a new Work Queue Task, an Overdue Work Queue Task, and so on. You can also send notifications from the WFM Agent Scheduling screen when a new Agent Schedule has been published or from Contact Center CRM when you want to highlight to a specific account, ticket, or contact.