Agent Guides Agent Desktop with Designer Panel Contacts Current: Contact Directory PDF Download PDF Download page Contact Directory. Current page All pages Contact Directory The Contact Directory section enables you to view the phone numbers and email addresses associated with a contact. You can add a phone number and email address by using the pencil icon add icon in the Contact List window.You can block contact attempts, and provide consent for calls and SMSes by selecting the checkboxes.You can add up to 10 phone numbers for each account. This feature must be enabled by your manager. ×