You can use this functionality to make outbound calls to specific contacts at your own pace. You can dial calls based on the interaction history provided in the Salesforce CRM. 

To initiate calls:

  1. Using your web browser, go to your LiveVox agent login page. For example, https://acd.na4.livevox.com/company/AgentLogin.
  2. Enter your username and password, and then click NEXT.
    The Select Service drop-down appears.
  3. Select your service and ensure that the Call using computer checkbox is selected.

  4. Click SIGN IN.

    You can minimize your browser window, but do not close it. Instead of using a web browser, you can also use Agent Desktop Native or dial the Agent Call-In number from a soft or a hard phone. For Agent Call-In, see the Call-In Instructions section in Accessing the Agent Desktop.

  5. Log in to Salesforce in another web browser.
  6. Open the LiveVox Contact Center for Salesforce application from the Utility Bar.
  7. Enter the agent username and password that you have used in Step 2, and then click LOGIN.
  8. Select the service that you have used in Step 2. 
  9. Change your status to READY.
  10. Click the manual dial icon.
  11. Enter the number you want to dial, and then click Dial.