The Voice widgets on the Monitor Dashboard offers comprehensive data for the voice channel, showcasing call statistics through various configured widgets.
The Voice widgets on the Monitor Dashboard delivers insights on outbound, blended, and inbound calls for the current day, including:
Agent activities related to calls
Call outcomes and associated costs
Campaign performance
Hold queue metrics
The specific information available on the Voice Monitor Dashboard varies depending on whether you are using the Enterprise, Call Center, or Service level of LVP. Monitoring widgets can be added at the following levels: