You can configure the ticketing forms to the designer desktop. For more information, see Ticket Forms.

To configure and set the Forms component in the Designer Desktop:

  1. On the Designer Desktop, select a page where you want to add the Forms component. For example, the initial page where you have the Home bar and Containers configured.
  2. Drag and drop the Forms element onto the canvas.
    The Forms element appears on the Designer Desktop page.
  3. Select the Forms element on the canvas, then click the Properties tab.

    The Properties and Events tabs are enabled only when the component is selected on the canvas.


  4. The properties for Forms are shown:

    The component properties for Forms are listed here:
    Title

    Title

    Ticket Form

    		You can change the default title of an component. When you change the title, the element name on the canvas is updated to the new title. For example, you can change the title from Ticket Dashboard to Dashboard, and the name is updated on the tab on the canvas.
    StylesHeader, Header Position, and Theme

    		To change the current formatting, change the Header Position and Theme. When you enable the Header Position option and select the Header Position in the drop-down menu, the header position is updated.
    SearchFields for All

    		Allows you to select fields from Contacts, Accounts, and Tickets to be used in search. Click Fields for All, and then select the fields from the Configure Search All Config window.