Do Not Call (DNC) lists are customizable lists of phone numbers, account numbers, and unique account + phone/SMS/email combinations that indicate to the system that these customers should not be contacted. SmartReach offers a Dial-Time Phone DNC feature that enables you to set up DNC entries with expiration dates from your contact lists to ensure specific contacts are not dialed, SMSed, or emailed. This DNC check occurs when you are making an attempt to dial or SMS or email a contact.
When you create a campaign, some numbers in the campaign might be listed in DNC. When you launch the campaign, those numbers should not be contacted. Because the DNC check happens at the time of dialing, numbers listed in DNC will not be contacted. As a result, you do not need to rebuild or re-queue the campaigns. For more information about Campaign, see Campaign Management.
Dial-Time Phone DNC offers contact restrictions at the following levels: