The SmartReach Contact Center for Salesforce application is an integration between SmartReach's contact center platform and Salesforce. SmartReach Contact Center for Salesforce provides a single-user interface that makes voice call functionality available for agents. After you install the Contact Center for Salesforce application, agents can access the SmartReach agent panel from the Salesforce Utility Bar. The integration allows agents to access customer information, such as call history and account details, within Salesforce, and use it to better serve customers.
By using Contact Center for Salesforce, agents can call customers and receive inbound calls within the Salesforce Customer Relationship Management (CRM) browser window.
Audience
This guide is intended for individuals who are responsible for installing and configuring the Contact Center for Salesforce application.