| Power | Permissions | Topic Link |
|---|
QM Manual Scoring | No Access Access | Review Interactions |
Add Media | No Access Access | Add Interactions |
Share Interaction Review via email | No Access Access | Review Interactions |
Share Interaction Review via URL | No Access Access | Review Interactions |
Action Panel Alerts | No Access Access | Review Interactions |
Manual Scoring - Key Word Search | No Access Access | Key Words List |
Tag of Interaction while Scoring | No Access Access | Interaction Intent |
Manage Interaction Review Comment | No Access Access | Review Interactions |
Can user override Interaction Review Comments | No Access Access | Review Interactions |
Score New Interactions Only | No Access Access | Interaction Intent |
Hide Completed Scorecards | No Access Access | Scorecards |
Hide Assessor of Evaluation | No Access Access | Search and Score Interactions |
View Related Interactions tab | No Access Access | Review Interactions |
Rescore Auto scorecards | No Access Access | Scorecards |
View Interaction Scorecard Comments | No Access Access | Scorecards |
View Interaction Scorecard History | No Access Access | Review Interactions |
View Interaction Metadata | No Access Access | Add Interactions |
View Interaction Transcript | No Access Access | Review Interactions |
View only Agent Acknowledged Interactions | No Access Access | Search and Score |
Download QM Recording | No Access Access | Download Call Recording |
