A component refers to a data point that can be incorporated into the agent's desktop, tailored to match the agent's permissions and accessibility. Each component included in the designer desktop is accompanied by its unique set of properties. Based on the agent type, the accessibility of particular components can be configured through the Properties tab to match the agent's privileges.
The components in the Designer desktop are classified in groups. For example, all contact-related components are added in the Contacts section. For more information on the description of these components , see Component Descriptions.
The following sections contain component and their properties settings: