Contains the fields that are displayed in the record.
You can hide certain fields from the record by selecting the fields in this section and then clicking 
. You can revert your changes by clicking 
or Refresh.
The Name, Type, and Column columns in this section represent the label of a field, characteristic (data type) of a field, and the columnar position of the field in the area, respectively. You can modify these values by clicking the respective cells.
The Group column appears in this section if you click the following buttons:
- Account Detail Screen
- Contact Detail Screen
- Detail Screen
- Ticket Detail Screen
The Group column represents the section (for example, General or Other) on the Detail tab in which the field is displayed. You can modify the values in these columns by clicking the values. You can revert the changes made to the columns by clicking Refresh.
The order in which the fields appear in the Selected section represents the order in which they appear in the record on the Agent Desktop. You can modify the order by using the drag-and-drop operation in the Selected section.
