Reporting Data Retention Policy

Report Grouping	Report Name	Max Time Back (days) *(Max number of days of historical data available to the report)*	Time Window (days) *(Max number of days the report can span)*
ACD Reports	Agent Activity Report	90	31
	Agent Summary Report	180	31
	Agent Team Summary Report	180	31
	Call Monitoring Report	180	3
	Call Recording Report	3653	730
	Screen Recording (part of Call Recording report when enabled)	30**	30
	Call Transfer Report	180	3
	Clicker Efficiency Report	90	31
	Voicemail Recording Report	90	90
Analytics	Hourly Analytics	90	31
	Operator Transfer Analytics	90	31
	Penetration Detail Analytics	90	31
	Penetration Summary Analytics	90	31
	Service Comparison Analytics	90	31
Billing Report	Billing Duration Report	270	31
Call Reports	Call Detail Reports (CDR)	270	3
	Failed Operator Report	270	3
Campaign Reports	Account Lookup Report	730	730
	Call Statistics Report	90	1
	Campaign Line Summary Report	270	90
	Email Campaign Summary Report	30	14*
	Phone Lookup Report	730	365
	Real-Time Reports (RTR)	270	90
	Service Efficiency Report	90	31
Inbound Report	Inbound Efficiency Report	90	31
	Inbound Phone Volume Report	90	31

* LiveVox tracks the actions taken by recipients for 14 days after an email is sent. Any action taken after 14 days is not updated in the report.
**LiveVox maintains access to screen recordings through the LiveVox Portal for 3 days up to 30 days (extended storage).

Download PDF