To access the Services editor, go to Configure > Service > Services.

Demo

For more information, see the Service Editor and Use Services Window demo:

The Services editor main page offers the following tabs and buttons:

Tabs

  • General: Contains the basic settings for the service (that is, the value specified in the Service field). For more information, see the Services: General Tab section. 
  • Change History: Contains a history of the changes made to the service. For more information, see the Change History Tab section. 
  • Click Distribution: Enables permitted users to configure preferred click distribution. For more information, see the Click Distribution Tab section. 
  • Inbound: Contains the allowed inbound hours for the service. For more information, see the Inbound Tab section. 
  • Messaging: Contains the default input filter and properties. For more information, see the Messaging Tab section. 
  • Phone Numbers: Contains the default phone numbers for the service. For more information, see the Messaging Tab section. 

  • Preview Settings: Contains the preview settings. For more information, see the Preview Settings Tab section. 

    This tab appears only if the value in the Service Type field of the General tab is Preview All (Preview) or API Enabled (API Enabled).

  • Routing: Enables you to view and select the preferred routing method (that is, service, service group, or agent teams). For more information, see the Routing Tab section. 
  • Settings: Contains advanced settings for the service. For more information, see the Services: Settings Tab section. 
  • Termination Codes: Contains termination codes assigned to the service. For more information, see the Services - Termination Codes Tab section. 

Demo

For more information on the General, Change History, Messaging, and Termination Code tabs, see the Services Editor Use Common tabs demo:

Buttons

  • Delete: Enables you to delete the service. For more information, see the Deleting Services section. 
  • Change Call Center: Enables you to move the service to a different call center. For more information, see the Move Services to a Different Call Center section. 
  • Copy Service: Enables you to copy the service. For more information, see the Copying Services section.