Introduction

The first step toward building a script is to create a script. You create the script in the Script tab.

 

Apart from creating a script, you can perform other functions such as Import, Export, Copy, and Delete a script. For detailed information, see Managing a Script.

To create a script:

  1. Access U-Script.
  2. On the SCRIPTS tab, click New. 
    The New Script window appears.
  3. Specify values in the following fields:
    • Name: A name to identify the script.
    • Description: A description of the script.

  4. Click Save.
    The script is created. The Design subtab appears to enable you to design the script.

    • The Script opens in the Design subtab with a blank page. You can add new pages to this the Pages list. For more information on adding pages, see Creating Pages.
    • You can add pre-configured accounts, contacts, and tickets into a script on a U-CRM Agent Desktop. You can drag and drop the option on the Design tab and update the script as required.