You can enhance a node message by using the following icons, which appear below the text box when you add or modify a node.

IconDescription

Enables you to add a property of the user to the message. For example, if you add the First Name property, the bot displays the first name of the customer in the message. If the property does not exist, the bot displays a blank space in place of the property in the message.

For information about user properties, see Properties.


Displays a variety of emoticons to enable you to add an emoticon to the message.

Enables you to add an image to the message.

Displays the Insert link window to enable you to add a link to the message. This window contains the following fields:

  • Text to display: Text that appears as a link in the message.
  • Link to: Type of link (Web address, Email address, or Phone #)
  • Enter URL, Enter email, or Enter phone number: Web link, email address, or phone number

Adding Dynamic Text

In your node message, you can also display the value provided by the customer to a different node by entering @ and then selecting the name of the node whose value you want to be displayed in the message.

If you want to reference the Script node, after entering @, you must enter the name of the Script node. The name must contain underscores for dots or spaces. For example, if the name of the Script node that you want to reference is Obtain email.address, enter the following syntax when referencing it in the target node: @obtain_email_address

Adding a YouTube Video

In addition, you can also add a YouTube video to a node message to display a video within the bot. You can display or hide the URL of the video in the message as follows:

  • Hiding the URL: To display only the video (that is, without its URL), use the following syntax in the node message: 

    {EmbedURL:<URL of the video>}
    CODE

  • Displaying the URL: To display both the video and its URL, add the URL directly in the node message.