You can access the Designer Desktop from the Agent Desktop window or the main LiveVox Portal (LVP) window.
Accessing through LVP
To access Designer from LVP:
On the landing LVP page, click the icon. The Designer option is displayed along with the other available options.
Note: LiveVox provides a default desktop for agents to use; however, to customize the agent desktop, you must have a Contact Center CRM license. For more information on Billing information, seeBilling Tab.
Click Designer. The Designer window appears.
Accessing through the Agent Desktop
To access Designer from the Agent Desktop:
On the LiveVox Portal (LVP), go to Configure tab >Agents > Agent Desktop. The Agent Desktop window appears.
In the Desktops field, select any Agent Desktop.
Select the Agent Panel + Designer option. The Edit Agent Desktop window appears.
On the Designer tab, in the Designer Desktop field, select a required agent desktop, and then click the Open Designer in new tab icon . The Designer browser tab displaying the Designer window appears.
You can view the following information in Designer by using the avatar icon :
