Use this module to initiate a voice customer satisfaction (CSAT) survey after a call. Ensure that you have the customer's consent to the survey before proceeding with this module in the contact flow. 

Message Properties

Display Name

Description

Questions 1 through 20Questions for the survey.
Survey No Match PhraseThe message that is played when the response provided by the customer does not match the expected response.
Survey No Input PhraseThe message that is played when the customer does not provide a response.

Advanced Properties

Display NameDescription
Max Retries

The number of times each survey question is repeated for no-match or no-input customer responses.

Max Rank InputThe maximum numeric rank for the survey questions (for example, ranked 1 through 5 with 5 being the highest).
Min Rank InputThe minimum numeric rank for the survey questions (for example, ranked 1 through 5 with 1 being the lowest).

Connectors

For information on the module connectors, see Understanding Connectors.