| Module | Message Properties | Advanced Properties | Contact Flow Properties | Event Connectors |
|---|
email
| Email From Address | Email Survey ID
| N/A
| Success |
Email Subject | Failure |
Email Message |
Add Unsubscribe Link |
Files to be Attached |
| Email body cloud file location |
end_call
| N/A
| N/A
| N/A
| Agent Available |
| Agent End Call |
| Agent Not Available |
| Agent Not Logged In |
| Call Center Close |
| Call Center Open |
| Call Not Accepted |
| Failure |
| Is Answering Machine? |
| Key Press |
| Monitor |
| No Input |
| No Match |
| Success |
| Invalid Extension |
| Timeout |
| Team Agent Not Available |
| Invalid Route Request |
| Invalid Agent Team |
| Agent End Call |
external_transfer
| External Phone Number | Whisper Phrase Before Transfer Accepted | Bargein
| Agent Not Available
|
| External Transfer Prehold Prompt Phrase | Whisper Phrase After Transfer Accepted |
| External Transfer Hold Phrase | Whisper Phrase Language (1: English 2: Spanish) |
| Record the transfer or not | IVR Navigation |
| Timeout Value for Whisper Transfer (in seconds) |
identification
| Identification TFH Result | N/A
| Bargein
| Key Press |
| Identification Prompt Phrase | Success |
| Identification Invalid Phrase | Failure |
| Identification No Input Phrase | No Match |
| Identification Max Error Phrase | No Input |
| Identification Max Retries |
| introduction | Introduction Prompt Phrase | N/A | Bargein | Is Answering Machine? |
live_person
| Live Person Prompt Phrase
| Live Person Prompt Repeated in Spanish
| Bargein
| Key Press |
| Success |
| Failure |
machine
| Machine Phrases
| Machine Prompt Repeated in Spanish
| Bargein
| Key Press |
| Success |
| Failure |
menu
| Menu Prompt Phrase | Menu Max Error Phrase | Bargein
| Key Press |
| Menu Invalid Phrase | Variable to Store Key Press
| Success |
| Menu No Input Phrase | Failure |
| Menu Max Retries | No Match |
| No Input |
operator_transfer
| Operator Transfer Prehold Prompt Phrase | Operator Transfer Whisper Phrase Before Transfer Accepted | Bargein
| Agent End Call |
| Operator Transfer Hold Phrase | Operator Transfer Whisper Phrase After Transfer Accepted | Key Press |
| (ACD) Agent Skill ID | Timeout Value for Whisper Transfer (in seconds) | Agent Not Available |
| (ACD) Priority | (NON ACD) IVR Navigation | Monitor |
| (ACD) Agent Team ID List | (ACD) Contact Type for Screen Pop | Team Agent Not Available |
(ACD) Agent Team Max Hold Time
| (ACD) Agent Hold Prompt Phrase | No Match |
| (ACD) Hold Menu Main Prompt Phrase | No Input
|
| (ACD) Hold Menu Invalid Prompt Phrase |
| (ACD) Hold Menu Noinput Prompt Phrase |
| (ACD) Hold Menu Max Error Prompt Phrase |
| (ACD) Call Recording Menu Prompt Phrase |
| (ACD) Hold Menu Start Time (in seconds) |
| (ACD) Hold Menu Repeat Interval (in seconds) |
| (ACD) Hold Menu Max Retries |
| (ACD) Agent ID Value |
| (ACD) Agent Logon ID Value |
| (ACD) Priority Escalation Duration |
| voicemail | Prehold Prompt Phrase | N/A | N/A | Success |
| Hold Prompt Phrase | Failure |