Used for speech recognition, allowing the customer’s speech to be recognized and grammatically transcribed as text to be used as input and interaction with the IVR.

Message Properties

Display NameDescription
Prompt to start speech recognitionPrompt to be played back before starting speech recognition.
Prompt played when no voice for recognitionPrompt to be played back when no voice for speech recognition.
Prompt played when recognition failedPrompt to be played back when recognition failed.
Prompt played when reaching max no inputPrompt to be played back when reaching max no input attempts.
Prompt played when reaching max no matchPrompt to be played back when reaching max no-match attempts.
Max length of the speech in secondsMax length of the speech time in seconds.
Max recognition retriesThe max number of recognition retries.
The mapping of the recognition response and variablesThe mapping of the recognition response and variables.
Grammar used by recognitionThe grammar used by speech recognition. Default Text.

Advanced Properties

Display NameDescription
Timeout to stop recognition in secondsTimeout to stop recognition in seconds.

Minimum length of the digits allowed to enter

The minimum length of digits that you want to validate in your module.

Maximum length of the digits allowed to enter

The maximum length of digits that you want to validate in your module.
Recognition Engine VendorDefine recognition Engine Vendor.

Custom Grammar Values

The grammar used by speech recognition. Used if the Grammar sed by recognition value is not set.

Language to Speech Recognition

Set the language to be recognized. We recommend using 1 for English.

Contact Flow Properties

Display Name

Description

Bargein 

Yes (default) indicates that the customer can press a key when a message is playing.

No indicates that pressing a key when a message is playing will not stop the message.

Connectors

For information on the module connectors, see Understanding Connectors.