You use the Silence Detection module to detect a short silence in a customer call, usually after terminating a hold queue on transferred calls. This allows the system to know when an agent has answered the call to take the next step in the contact flow. The default (configurable) silence detection threshold is 2000 milliseconds.
Message Properties
Display Name
Description
Prompt Played Back for Monitored Party.
The main prompt to be played to the monitored party.