Allows audio to be recorded within an IVR contact flow, which in turn is made available through the existing call recording infrastructure (for example, an automated IVR survey and response contact flow where the customer is given the opportunity to leave a recorded message in response to a question or set of questions).

Message Properties

Display NameDefinition
Message to play before recordingThe message to play before call recording initiates.
Recording prefix messageThe recording prefix message to be played to customers.
Max length (secs) of recordingThe message max length in seconds for recording initiation.

Advanced Properties

Display NameDefinition
Timeout to stop recordingThe timeout value before call recording is stopped.
Play beep prior to recordingEnables a beep sound prior to call recording.
End Recording on key pressDefines a key press to end call recording.

Connectors

For information on the module connectors, see Understanding Connectors.