Allows audio to be recorded within an IVR contact flow, which in turn is made available through the existing call recording infrastructure (for example, an automated IVR survey and response contact flow where the customer is given the opportunity to leave a recorded message in response to a question or set of questions).
Message Properties
Display Name | Definition |
Message to play before recording | The message to play before call recording initiates. |
Recording prefix message | The recording prefix message to be played to customers. |
Max length (secs) of recording | The message max length in seconds for recording initiation. |
Advanced Properties
Display Name | Definition |
Timeout to stop recording | The timeout value before call recording is stopped. |
Play beep prior to recording | Enables a beep sound prior to call recording. |
End Recording on key press | Defines a key press to end call recording. |
Connectors
For information on the module connectors, see Understanding Connectors.