The QC AMD module incorporates both answering machine detection and operator transfer functionality. This module uses the functionality that was used by the legacy QC_ALL_TYPE message template to now support these service types within the contact flow to include QC, Preview All, and Manual.
Message Properties
Display Name
Definition
Operator Transfer Prehold Prompt Phrase
The prompt to be played back before transfer.
Operator Transfer Hold Phrase
The prompt to be played back to the customer when the call is on hold.
Agent Hold Prompt Phrase
The hold prompt to be played back to the agent during agent-to-agent transfer (for ACD transfer).