Use this module in outbound or inbound contact flows to continue phrases after the Introduction module or when you're using the AMD module and the connector used is 'success'. It can accept key presses for branching logic.
Message Properties
Display Name
Description
Identification TFH Result
The system result reported if the call is terminated within this module.
Identification Prompt Phrase
Prompt to be played back asking for identification. You can edit the phrase by double-clicking the text field to access the Phrase editor. (The default message is "f you are {Patient First / Last Name} Please Press 1 Now If you are not {Patient First / Last Name} Please Press 2 Now")
Identification Invalid Phrase
Prompt to be played back upon invalid identification.
Identification No Input Phrase
Prompt to be played back upon no input.
Identification Max Error Phrase
Prompt to be played back upon identification error.
Identification Max Retries
Max identification retries number.
Contact Flow Properties
Display Name
Description
Bargein
Yes (default)indicates that the customer can press a key when a message is playing.
Noindicates that pressing a key when a message is playing will not stop the message.