Display Name | Description |
Extension Max No match Phrase | The prompt to play back if an invalid entry for an extension number reaches maximum retries. |
Extension Max No input Phrase | The prompt to play back if no entry for an extension number reaches maximum retries. |
Extension Max Retries | Identifies the maximum number of retries for an extension number entry. |
Number Minimum Length | Defines the minimum length of the number entered. |
Number Maximum Length | Defines the maximum length of the number entered. |
Variable to Store the Number | Defines the variable to store the extension number. |
Contact Type for Screen Pop | Defines the type of contact |
Agent Hold Prompt Phrase | The prompt to be played back during the transfer hold for an agent. |
Hold Menu Main Prompt Phrase | The Hold menu to be played back to the customer during a call on hold. |
Hold Menu Invalid Prompt Phrase | The prompt to be played back if a customer enters an invalid key during the Hold menu. |
Hold Menu Noinput Prompt Phrase | The prompt to be played back if a customer does not enter anything during the Hold menu. |
Hold Menu Max Error Prompt Phrase | The prompt to be played back if invalid / no input reaches the maximum number of errors. |
Call Recording Menu Prompt Phrase | The prompt to be played back if the call is being recorded for the customer. |
Hold Menu Start Time (in seconds) | The time to start the Hold menu after a transfer. |
Hold Menu Repeat Interval (in seconds) | The interval to repeat the Hold menu (in seconds). |
Hold Menu Max Retries | The maximum number of retries for customers to re-enter the keypress. |
Classification ID | |
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Agent VM Number | Identifies the agent voicemail number. |
VM Transfer Prehold Message | The prompt to be played back before a voicemail transfer. |
VM Transfer Hold Message | The prompt to be played back to the customer when the call is on hold for a voicemail transfer. |