You use the Check Call Center module in an inbound contact flow (when a customer dials in) to determine whether the call center is open or closed. This module is generally the first module in an inbound contact flow.

The call center working hours are configured in the Inbound Hours tab of the LVP > Configure > Services > Services window.

Connectors

The contact flow branching depends on the event outcome.

For information about the module connectors, see Understanding Connectors.