To add an event for a Designer Desktop:

  1. On the Director subtab, click New.
    The Event Properties window appears.

  2. Specify values in the following fields as required.

    SectionFieldDescription
    Event

    		Event Type

    The type of event.

    This field contains the following options:

    • SYSTEM: Event initiated by the system (automatic).
    • USER: Event initiated by an agent (manual).
    System Events

    The type of system event (for example, when an agent is on call or when an agent is ready to interact with your customers).

    This field appears when the value in the Event Type field is SYSTEM.

    Source Page

    The page from which you want the event to be initiated.

    This field contains the names of the pages created for the Designer Desktop.

    Components

    The section of the Agent Desktop from which you want the event to be initiated.

    • This field appears when the value in the Event Type field is USER.
    • The field contains the names of the sections added to the selected source page.
    User Event

    The event initiated by an agent based on which you want an action to be triggered.

    This field appears when the value in the Event Type field is USER.

    ConditionNone

    The criteria on which you want an action to be triggered.

    Use the Edit button to add, modify, or delete a criterion.

    ActionsAction Type

    The type of action that you want to result from the event.

    This field contains the following options:

    • FUNCTION CALL: Calls a function.
    • PAGE TRANSITION: Displays a page.
    • COMPONENT LOAD: Displays a section.
    • POP URL: Displays an external webpage on a new browser tab.
    API

    The API whose method you want to be called.

    • This field appears when the value in the Action Type field is FUNCTION CALL or POP URL.
    • The field contains the names of the APIs from the Functions Library tab. 
    Method

    The API method that you want to be called.

    This field appears when the value in the Action Type field is FUNCTION CALL.

    Target Component

    The section of the Agent Desktop that you want to be displayed when the action occurs.

    • This field appears when the value in the Action Type field is FUNCTION CALL or COMPONENT LOAD.
    • The field contains the names of the pages created for the Designer Desktop, along with their sections.
    Target Page

    The page that you want to be displayed when the action occurs.

    • This field appears when the value in the Action Type field is PAGE TRANSITION.
    • The field contains the names of the pages created for the Designer Desktop.
    URL API

    The API method that you want to be called.

    • This field appears when the value in the Action Type field is POP URL.
    • The field contains the names of the API methods from the Functions Library tab. 

  3. Click Save.
    The event is created, and it appears on the Director subtab.

  • You can modify an event by usingedit iconnext to the event.
  • You can add another condition to an event by using add icon next to the event.
  • You can add another action to a condition by using add icon next to the condition.
  • If you do not want a condition to be enabled for an event, select the checkbox in the Stop column, next to the event.
  • You can delete an event, condition, or action by using delete icon.