Compares an entered value with a field from the database, with different routes for success or failure. This module is primarily used for SSN or DOB validation. The module must be used after a successful account_lookup or phone_lookup in an inbound contact flow.
The module is used only for an outbound or inbound contact flow.
Message Properties
Definition
Validation Main Prompt Phrase
Main prompt to ask for verification.
Validation No Input Prompt Phrase
Prompt to play back if customer not entering the verification.
Validation Invalid Prompt Phrase
Prompt to play back if customer entering an invalid verification.
Validation Max Retries
Max number of retries allowed.
Variable for validation
Define variable for validation.
Advanced Properties
Definition
Validation Max No Input Prompt Phrase
Prompt to play back if reaching the max no input retries.
Validation Max Invalid Prompt Phrase
Prompt to play back if reaching the max invalid retries.