To enable you to adhere to telecommunication laws and best practices, LiveVox provides a default standard profile with policies for voice and SMS services. The standard profile determines the time when a customer can be contacted. 

You can add custom profiles.

According to the standard profile, the period during which you can initiate calls and SMSes in the United States of America is as follows:

  • Default: 08:00-21:00 local time
  • Nevada: 09:00-20:00 local time
  • Pennsylvania: Weekdays and Saturdays: 09:00-21:00 local time; Sundays: 13:30-21:00 local time

You must regularly check the latest regulations to ensure that your voice calls and SMSes are sent within permissible windows, and update your profiles accordingly.