Understanding System Variables

System variables in the Contact Flow Engine

System Variable Name	VXML Name	Variable Type	Description
ACCOUNT	account	alpha_numeric
ACCOUNT NUMBER	account_number	digits
ADDRESS	plan_amount	address
Alpha Num EXTRA 14	plan_months	alpha_numeric
Alternate Phone	alternate_phone	phone
AMOUNT TO SPEAK	amount_to_speak	amount
Appointment Time	extra_7	hours
Check Number	bc_number1	digits
Clarra ID	client_code	alpha_numeric
CLIENT NAME	client_id	client	The service ID of the service that handles the call.
COLLECTION AGENCY PHONE	collection_agency_phone	phone
CONFIRMATION NUMBER	auth_number	alpha_numeric
DATE OF SERVICE	dos	date
DISCOUNTED AMOUNT	disc_amount	amount
DISCOUNTED PERCENTAGE	disc_percent	amount
DUE DATE 1	due_date_1	date_month
DUE DATE 2	due_date_2	date_month
Email Message	email_message	tts
Email Subject	email_subject	tts
Extension	extension	extension
EXTRA 13	plan_amount	amount
EXTRA 13 Alpa Numeric	plan_amount	alpha_numeric
GROUP ID	group_id	alpha_numeric
Guarantor First / Last Name	guarantor_first_last_name	tts
HOURS	skill_hours_json	hours
IBSTIRSHAKEN	ib_verification	alpha_numeric
Insurance Company	insurance_company	address
NEGATIVE AMOUNT	amount_to_speak	negative_amount
OPERATOR FIRST AND LAST NAME	operator_first_last_name	tts
OPERATOR PHONE	operator_phone	phone
Patient First / Last Name	patient_first_last_name	tts
PATIENT FIRST NAME	patient_first_name	tts
Patient or Guarantor Name	patient_or_guarantor_name	tts
PHONE DIALED	phone_dialed	phone	For inbound calls: the caller's caller ID (ANI). For outbound calls: the phone number dialed.
Place of Service	pos_id	pos_id
POLICY ID	policy_id	alpha_numeric
Practice Fax Number	practice_fax	phone
Practice Name	pr_id	tts
PRACTICE PHONE	practice_phone	phone	For inbound calls: the phone number the consumer dialed. For outbound calls: the callback number played in messaging.
PRACTICE PHONE FROM CLIENT2	practice_phone	client2	For inbound calls: the phone number the consumer dialed. For outbound calls: the caller ID displayed
Second Check Number	bc_number2	digits
SMS Message	sms_message	tts
SSN	ssn	digits
TOTAL AMOUNT	total	amount
TOTAL PAYMENT AMOUNT	total_payment	amount
TTS Extra_7	insurance_first_last_name	tts

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Understanding System Variables

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