The Javascript Tab

lvcore.completeConference()

• phone: The phone number to which the call is being transferred.
• extension: The extension number to which the call is transferred (if applicable).
• delay: An optional delay (in seconds) before the transfer is executed.
• secure: A Boolean parameter that, when set to true, ensures the transfer is handled securely.

phone, extension, delay, secure

• ready: A Boolean parameter indicating whether the agent is ready to take calls (true) or not (false).
• breakCode: An optional code specifies the reason for the pending status or break.
  The valid values include:
  • Break
  • Lunch
  • Meeting
  • Other

ready,breakCode

lvcore.getSecureCreditCard(scriptDataHolder, showAlert)

This function is used to securely retrieve a credit card number within a script.

• scriptDataHolder: This parameter holds the data related to the current script session, including information needed to retrieve the credit card number.

• showAlert: A Boolean parameter that, when set to true, triggers an alert message to confirm or notify the agent that the credit card number has been retrieved securely.

This function ensures that sensitive information, such as credit card details, is handled securely during the interaction.

scriptDataHolder, showAlert

lvcore.getSecureExpiryDate(scriptDataHolder, showAlert)

This function is used to securely retrieve the expiration date of a credit card within a script.

• scriptDataHolder: This parameter stores the data related to the current script session, including the information necessary to retrieve the credit card's expiration date.

• showAlert: A Boolean parameter that, when set to true, displays an alert message to confirm or notify the agent that the expiration date has been securely retrieved.

This function ensures that the credit card's expiration date is handled securely during the interaction.

scriptDataHolder, showAlert

lvcore.getSecureCode(scriptDataHolder, showAlert)

This function is used to securely retrieve a credit card's security code (CVV) within a script.

• scriptDataHolder: This parameter contains the data related to the current script session, which includes the information needed to retrieve the security code.

• showAlert: A Boolean parameter that, when set to true, triggers an alert message to notify the agent that the security code has been securely retrieved.

This function ensures that the security code is accessed and handled securely during the interaction.

scriptDataHolder, showAlert

lvcore.initiatePaymentProcessing()

This function starts the payment processing workflow within a script. This function typically initiates the payment transactions, including validating and submitting payment details for processing.

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lvcore.checkCreditCardField(fieldName)

This function validates the specified credit card field within the script.

• fieldName: The name of the credit card field to be checked (for example, credit card number, expiry date, CVV).

This function ensures that the specified field meets the required format and validation criteria for processing.

fieldName

lvcore.checkCreditCard(cardnumber)

TThis function verifies the validity of a provided credit card number.

• cardnumber: The credit card number to be checked.

This function validates the format and authenticity of the credit card number to ensure it meets the required standards for processing.

cardnumber

lvcore.getCardType(creditCardNumber)

This function determines the type of credit card based on the provided credit card number.

• creditCardNumber: The credit card number for which the type is being identified.

This function identifies the card type (for example, Visa, MasterCard, American Express) by analyzing the number's format and issuing bank identifiers.

creditCardNumber

lvcore.checkRequiredFields()

• Required Fields: Ensures all mandatory fields are filled.
• Regex: Validates fields against specified regular expressions to ensure the correct format.
• Matching Elements: Checks that fields requiring matching values (for example, password confirmation) are consistent.

This function helps ensure that all relevant data is correctly entered and formatted before proceeding.

This function retrieves the data entered in a form within the script.

This function collects and returns all input values from the form fields, allowing for further processing or validation of the submitted data.

This function is used to validate a form field based on several criteria.

• element: The form field (or element) to be validated.
• focus: A Boolean parameter that, when set to true, sets focus on the field if validation fails, prompting the you to correct the input.
• forceMatching: A Boolean parameter that, when set to true, enforces the field's value to match another specified field (for example, password confirmation).

This function ensures that the field meets validation rules, such as correct format, required value, or matching another field, and can optionally focus on the field if it does not pass validation.

This function initiates an API request within the script or application.

• apiName: The name of the API with which you want to interact.
• requestName: The specific request or action to be performed with the API.

This function triggers the specified API call, allowing you to execute operations or retrieve data from an external service or system based on the provided parameters.

This function validates an address field within the script.

• scriptDataName: The name or identifier of the address field to be validated.
• Value: The address value to be checked.

This function ensures that the provided address meets the necessary format and validation criteria, specifically for US postal addresses. It helps to verify the accuracy and completeness of address data within the script.

lvcore.getAccountNumber()

This function retrieves the account number associated with the current call or session. This function accesses the customer's account number to process or display it within the script or application.

This function retrieves the session ID for the current call.

This function retrieves the unique session ID for the current script session.

This ID is used to track and manage the script session, ensuring that all actions, data, and interactions within the session are properly logged and associated with the correct instance of the script.

This function retrieves specific data from the current script session using a provided key.

• key: The identifier or name associated with the data you want to retrieve.

This function allows you to access and use specific pieces of data stored in the script session, facilitating data retrieval and manipulation based on the given key.

selectContactCallback(contact)

This function is a callback function that processes a selected contact.

• contact: The contact object or data passed to the callback function typically includes details about the selected contact.

This function handles actions or logic that should occur once a contact has been selected, such as updating UI elements, initiating further interactions, or processing contact details.

lvcore.endScriptWithTermCode(lvResultId, agentAccountNumber, notReadyPrompt, paymentAmt)

This function is used to terminate a script session and write the associated data to the database.

lvcore.previousPage()

This function navigates the user back to the previous page they were on in the script or application.

This function is useful for allowing users to easily return to the last page they visited, facilitating smooth navigation and improving user experience.

lvcore.goToPage(pageName)

This function navigates the user to a specified page within the script or application.

• pageName: The name or identifier of the page to which you want to navigate.

This function allows for seamless transitions between different pages in the interface, directing you to the desired page based on the provided pageName.

lvcore.changeContact(contactNumber, successCallback, failureCallback, eventsOnRefresh)

This function changes the contact information associated with a script or application.

• contactNumber: The new contact number to be updated.
• successCallback: A callback function to be executed if the contact update is successful.
• failureCallback: A callback function to be executed if the contact update fails.
• eventsOnRefresh: A Boolean parameter that, when set to true, triggers any associated events or actions upon successfully updating the contact.

This function facilitates updating contact details while handling success and failure scenarios, and refreshes associated events or actions accordingly.

lvcore.updateScriptData(scriptDataName, value, mask)

This function updates or creates a Script Data variable within the script session.

• scriptDataName: The name of the Script Data variable to be updated or created, specified as a string (for example, "VariableName").
• value: The new value to be assigned to the Script Data variable. This can be a specific value or a variable.
• mask: An optional parameter determining whether the value should be masked (for example, for sensitive information) or left unmasked.

This function allows you to update existing Script Data or create new Script Data variables within the session. If the mask parameter is used, it ensures that sensitive data is handled appropriately. The function also prints the updated value to the console for tracking purposes.

lvcore.updateScriptDataAll()

This function updates all Script Data variables within the script session with their current values.

This function ensures that any changes to Script Data variables are applied across the entire script session, maintaining consistency and reflecting the latest data for all relevant variables.

lvcore.updateContact()

lvcore.updateAccountNumberLegacy(contactNumber)

lvcore.getFormElementById(elementId)

This function retrieves a specific form element using its identifier.

• elementId: The unique identifier of the form element you want to access.

This function lets you interact directly with a particular form element, enabling operations, such as reading its value, setting properties, or manipulating its state based on its ID.

lvcore.lvalert(msg)

• msg: The message text to be shown in the alert.

This function is used to provide notifications or warnings through a pop-up alert

lvcore.showItem(elementId)

This function makes a specified UI element visible on the page.

• elementId: The identifier of the element you want to display.

This function is useful for dynamically controlling the visibility of elements, allowing you to show certain UI components based on user actions or script conditions.

lvcore.hideItem(elementId)

This function makes a specified UI element hidden on the page.

• elementId: The identifier of the element you want to hide.

This function is useful for dynamically controlling the visibility of elements, allowing you to remove certain UI components based on user actions or script conditions.

lvcore.mask(text)

lvcore.unmask()