The Term Code Distribution widget gives the agent a visual view of their current work day’s call results.

To add a widget:

  1. Select Term Code Distribution from the available widgets section and click Add.
    The Add Agent Term Code Distribution pop-up appears.

    The following table provides the field and their description/action you need to take:

    FieldAction / Description
    Window TitleSpecify the widget name.
    EnabledSelect the checkbox to enable the widget on the extended panel of Agent Desktop.
    Chart EnabledSelect to enable the charts on the agent desktop.
    TypeSelect the chart type from the drop-down. Available options are Pie, Bar, and Donut. 
    Table EnabledSelect to enable the tables on the agent desktop.
    Event

    Select the event which will activate the widget. The available events are as given below:

      • On Ready: Widget appears when the agent switches to the Ready state.
      • On Not Ready: Widget appears when the agent switches to the Not Ready state.
      • On Call: Widget appears once the agent gets connected to the call.

    Event option is not available if the Stateless Panel option is enabled.

  2. Click OK to save the changes.
  3. Click the Save button from the bottom of the screen to save all the changes.