Use this module to initiate a voice customer satisfaction (CSAT) survey after a call. Ensure that you have the customer's consent to the survey before proceeding with this module in the contact flow.
Message Properties
Display Name | Description |
|---|
| Questions 1 through 20 | Questions for the survey. |
| Survey No Match Phrase | The message that is played when the response provided by the customer does not match the expected response. |
| Survey No Input Phrase | The message that is played when the customer does not provide a response. |
Advanced Properties
| Display Name | Description |
|---|
| Max Retries | The number of times each survey question is repeated for no-match or no-input customer responses. |
| Max Rank Input | The maximum numeric rank for the survey questions (for example, ranked 1 through 5 with 5 being the highest). |
| Min Rank Input | The minimum numeric rank for the survey questions (for example, ranked 1 through 5 with 1 being the lowest). |
Connectors
For information on the module connectors, see Understanding Connectors.