STIR stands for Secure Telephony Identity Revisited and SHAKEN stands for Signature-based Handling of Asserted information using toKENs.
STIR/SHAKEN is a framework of protocols and policies intended to combat illegal caller ID spoofing on public telephone networks. Illegal Caller ID spoofing is used by robocallers to mask their identity or to make it appear that the call is from a legitimate source, often a nearby phone number with the same area code and exchange, or from well-known agencies.
LiveVox provides STIR/SHAKEN support including digital signatures for outbound dialing, as well as processing of inbound digital signatures. STIR/SHAKEN was completed in compliance with the requirements of the TRACED ACT and in conjunction with the broader telephony network infrastructure.
Outbound Calls
When calling from the LiveVox platform (and where the transport carriers and devices support STIR/SHAKEN), the call recipient receives a translation of the LiveVox digital signature, which provides additional verification of the calling party and caller ID.
Outbound STIR/SHAKEN support is available in all production platform versions (U11+).
Below is an example of an outbound call placed to and received by an Android device's main screen, where the Number Verified message is visible.
Below is an example of an outbound call placed to and received by an iPhone device in the Recents (Call History) screen, where a grey checkmark is visible.
Inbound Calls
Inbound calls received through the LiveVox Agent Desktop can be configured to relay the Verification Status (VERSTAT) of those calls. For more information, see the STIR/SHAKEN Support page of the Agent Guide.
Inbound calls received through the LiveVox Agent Desktop can be configured to relay the VERSTAT of those calls.
- This functionality requires configuration in both the Contact Flow Engine and the Agent Desktop (Screenpop configurations).
- Inbound STIR/SHAKEN support is available as of the U17 and later platform version release.
