Used for speech recognition, allowing the customer’s speech to be recognized and grammatically transcribed as text to be used as input and interaction with the IVR.
Message Properties
Display Name
Description
Prompt to start speech recognition
Prompt to be played back before starting speech recognition.
Prompt played when no voice for recognition
Prompt to be played back when no voice for speech recognition.
Prompt played when recognition failed
Prompt to be played back when recognition failed.
Prompt played when reaching max no input
Prompt to be played back when reaching max no input attempts.
Prompt played when reaching max no match
Prompt to be played back when reaching max no-match attempts.
Max length of the speech in seconds
Max length of the speech time in seconds.
Max recognition retries
The max number of recognition retries.
The mapping of the recognition response and variables
The mapping of the recognition response and variables.
Grammar used by recognition
The grammar used by speech recognition. Default Text.
Advanced Properties
Display Name
Description
Timeout to stop recognition in seconds
Timeout to stop recognition in seconds.
Minimum length of the digits allowed to enter
The minimum length of digits that you want to validate in your module.
Maximum length of the digits allowed to enter
The maximum length of digits that you want to validate in your module.
Recognition Engine Vendor
Define recognition Engine Vendor.
Custom Grammar Values
The grammar used by speech recognition. Used if the Grammar sed by recognition value is not set.
Language to Speech Recognition
Set the language to be recognized. We recommend using 1 for English.
Contact Flow Properties
Display Name
Description
Bargein
Yes (default)indicates that the customer can press a key when a message is playing.
Noindicates that pressing a key when a message is playing will not stop the message.