Incorporates both answering machine detection and operator transfer functionality.
This uses the functionality that was utilized by the legacy QC_ALL_TYPE message template to now support these service types within the contact flow to include QC, Preview All, and Manual.
Message Properties
| Display Name | Definition |
| Operator Transfer Prehold Prompt Phrase | Prompt to be played back before transfer. |
| Operator Transfer Hold Phrase | Prompt to be played back to the customer during the call is on hold. |
| Agent Hold Prompt Phrase | The hold prompt to be played back to the agent during agent-to-agent transfer (for ACD transfer). |
| Agent Skill | Agent skill (for ACD transfer). |
| Agent ID Value | Agent ID (for ACD transfer). |
| Agent Logon ID Value | Agent login ID (for ACD transfer). |
| Priority | Priority ID (for ACD transfer). |
Connectors
For information on the module connectors, see Understanding Connectors.