The QC AMD module incorporates both answering machine detection and operator transfer functionality. This module uses the functionality that was used by the legacy QC_ALL_TYPE message template to now support these service types within the contact flow to include QC, Preview All, and Manual.

Message Properties

Display NameDefinition
Operator Transfer Prehold Prompt PhraseThe prompt to be played back before transfer.
Operator Transfer Hold PhraseThe prompt to be played back to the customer when the call is on hold.
Agent Hold Prompt PhraseThe hold prompt to be played back to the agent during agent-to-agent transfer (for ACD transfer).
Agent SkillThe agent skill (for ACD transfer).
Agent ID ValueThe agent ID (for ACD transfer).
Agent Logon ID ValueThe agent login ID (for ACD transfer).
PriorityPriority ID (for ACD transfer).

Connectors

For information about the module connectors, see Understanding Connectors.