Monitoring Campaigns

You can use the Campaign Control widget of the voice monitor dashboard to view, monitor, and control campaigns.

This widget is available for an outbound service at the following levels:
- Enterprise
- Call Center
- Service group
- Service
For information about how to access the voice monitor dashboard for a given level, see Monitoring Statistics and Metrics.
For information about the voice monitor dashboard, see Voice Monitor Dashboard.

You can search for a campaign by using using the Name filter box, which appears on the widget when at least 11 campaigns are present. To begin a search, enter at least three characters in the box.
You can view additional details about a campaign by double-clicking the row displaying the campaign on the Campaign Control widget.
Adjusting the messaging settings through the Campaign Control widget overwrites the settings defined in the Campaign Manager when the campaign file was uploaded.
At the service level of the Campaign Control widget, you can:
- View the details about the service by clicking the Services icon on the widget.
- Perform a test call by clicking the Test Call icon on the widget.
- Search for a contact based on a phone number by clicking the Contact Lookup icon on the widget.
- View the call statistics report for the current day by clicking the Today's Call Graph icon on the widget.
- Upload, requeue, and deactivate a campaign. For more information, see Uploading and Requeueing Campaigns from the Campaign Control Panel and Deactivating a Campaign.

Filtering Campaigns

You can filter the campaigns on the Campaign Control widget by using the Filter By field, which contains the following options for criteria:

Today's: Displays all the campaigns uploaded on the current day.
Active: Displays all the campaigns uploaded on the current day and contain numbers to be contacted.
Playing: Displays all the campaigns containing numbers that are being contacted.

Campaign Statistics

The following statistics appear on the Campaign Control widget:

Loaded: Number of valid contact records loaded from the campaigns.
Remaining: Number of contacts in the campaigns that are remaining to be contacted.
% Completed: Percentage of contacts in the campaigns that have been contacted.
Dialable: Number of contacts in the active campaigns that can be contacted. This statistic appears only at the service level.

You can customize the table on the widget by using the Customize Columns icon .

For information about how to customize the table, see Customizing a Widget Table.

The following table describes the columns that can be displayed on the Campaign Control widget.

Column	Description
% Completed	Percentage of contacts in the campaign that have been contacted.
Actual End Time	Date and time when the campaign ended.
Actual Start Time	Date and time when the campaign began.
Allow Append	Indicates if the campaign can be appended.
AM Option	Answering machine options for the campaign. This column contains one of the following values: Don't Leave Messages Leave Messages Transfer all Connections
Built Date	Date and time when the campaign was built.
Call Center	Call center associated with the campaign.
Campaign ID	ID assigned to the campaign.
Campaign Name	Name of the uploaded campaign (file name).
Completed	Number of contacts in the campaigns that have been contacted.
Control	Following icons to control the campaign: Build Campaign : Processes (builds) the contacts in the campaign, changing the campaign state from Ready to build to Ready. Pause Campaign : Temporarily stops the campaign, changing the campaign state from Playing to Paused. Play Campaign : Plays the campaign, changing the campaign state from Ready or Paused to Playing. Stop Campaign : Permanently stops the campaign, changing the campaign state from Playing or Paused to Done. The icons are disabled unless their functions are applicable to the campaign. A stopped campaign is reported and must be requeued to begin contacting. The icons are disabled for deactivated campaigns. If you attempt to pause or stop a system-generated campaign (such as inbound, manual, transactional email, transactional SMS, and scheduled callback), you are prompted to confirm your action.
Date Modified	Date when the campaign was played.
Loaded	Number of valid contact records loaded from the campaign. Depending on the value in the Scrub column, the value in this column is either the same as that in the Uploaded column or less than that in the Uploaded column.
Play State	State of the campaign. This column contains one of the following icons: Ready to build : Campaign is not yet processed for contacting. Loading : Campaign is loading. Ready : Campaign is built and is ready to play based on the schedule. Playing : Campaign is active and calls are being placed. Paused : Campaign is paused and is ready to resume playing. Done : Campaign is completed or stopped; however, it is yet to be reported. Reported : Campaign is completed or stopped, and it is reported. Scheduled : Campaign is scheduled to play at a predefined time. Deactivated : Campaign has encountered errors.
Remaining	Number of contacts in the campaign that are remaining to be contacted. Before the campaign is run, the value in this column is the same as that in the Loaded column. When the campaign is run, the value in this column is dependent on that in the Completed column.
Schedule	Type of schedule for running the campaign (for example, on demand or scheduled).
Scrub	Communication mode for which the contact numbers in the campaign are scrubbed. This column contains one of the following values: None: No phone number in the campaign is scrubbed. Wireless: Scrubs all wireless phone numbers in the campaign so that all landline numbers are contacted. Landline: Scrubs all landline numbers in the campaign so that all wireless phone numbers are contacted. Segmented Wireless: Uses different contact strategies, based on the position of a phone number, to contact both landline and wireless numbers from the campaign. This mode is achieved by shifting the wireless numbers to positions 16 through 30 of the phone number list of an account. That is, all wireless numbers from positions 1 through 15 are scrubbed.
Service ID	ID of the service associated with the campaign.
Service Name	Name of the service associated with the campaign.
Strategy	Strategy for contacting the numbers in the campaign.
Type	Type of service for the campaign (for example, outbound).
Uploaded	Number of contacts uploaded in the campaign.
Uploaded Date	Date and time when the campaign was uploaded.
Voice	Voice talent assigned to the campaign (for example, Bob (American Male), Claudine (French Canadian Female), or Juanita (Spanish Female).