An input filter reads the data submitted in your files into a format that can be stored in the LiveVox databases for use. That is, an input filter is used to process and import the data from a file into the LiveVox Portal (LVP) through field mapping and data transformation. Mapping is the process of creating a link between the source data (file) and the target data (LVP).

Before importing accounts, campaigns, contacts, Do-Not-Contact (DNC) list, or tickets from a file to LVP, an appropriate input filter must be defined on LVP.