The Extension Transfer module provides extension-based routing for inbound callers. These callers can reach specific agents who are assigned to the LiveVox extensions, as configured in the Agents window.

The Agents window appears when you click Agents > Agents on the Configure tab of the LiveVox Portal.

Message Properties

Display NameDescription
Extension Prompt Phrase The prompt played at the beginning of the module to ask for an extension number.
Extension Invalid Phrase The prompt played if the user entered an invalid extension number.
Extension No Input Phrase The prompt played if the user did not enter any extension number.
Operator Transfer Prehold Prompt PhraseThe prompt played back before the transfer hold. The prompt is played in its entirety.
Operator Transfer Hold PhraseThe prompt played back during a transfer hold.

Advanced Properties

Display NameDescription
Extension Max No match PhraseThe prompt to play back if an invalid entry for an extension number reaches maximum retries.
Extension Max No input PhraseThe prompt to play back if no entry for an extension number reaches maximum retries.
Extension Max RetriesIdentifies the maximum number of retries for an extension number entry.
Number Minimum LengthDefines the minimum length of the number entered.
Number Maximum LengthDefines the maximum length of the number entered.
Variable to Store the NumberDefines the variable to store the extension number.
Contact Type for Screen PopDefines the type of contact
Agent Hold Prompt PhraseThe prompt to be played back during the transfer hold for an agent.
Hold Menu Main Prompt PhraseThe Hold menu to be played back to the customer during a call on hold.
Hold Menu Invalid Prompt PhraseThe prompt to be played back if a customer enters an invalid key during the Hold menu.
Hold Menu Noinput Prompt PhraseThe prompt to be played back if a customer does not enter anything during the Hold menu.
Hold Menu Max Error Prompt PhraseThe prompt to be played back if invalid / no input reaches the maximum number of errors.
Call Recording Menu Prompt PhraseThe prompt to be played back if the call is being recorded for the customer.
Hold Menu Start Time (in seconds)The time to start the Hold menu after a transfer. 
Hold Menu Repeat Interval (in seconds)The interval to repeat the Hold menu (in seconds).
Hold Menu Max RetriesThe maximum number of retries for customers to re-enter the keypress.
Classification IDDefines the Classification ID.
Agent ID ValueThe identification number for the agent. 
Agent Logon ID ValueAgent Logon ID Value.
PriorityPriority Escalation.
Agent VM NumberIdentifies the agent voicemail number.
VM Transfer Prehold MessageThe prompt to be played back before a voicemail transfer.
VM Transfer Hold MessageThe prompt to be played back to the customer when the call is on hold for a voicemail transfer.

Connectors

For information on the module connectors, see Understanding Connectors.