You can use the Design tab of the Desktops tab to define what elements are displayed on an Agent Desktop page and how they appear. The Design tab contains the following sections:

  • Left pane: Displays the pages that you can design.

  • Toolbar: Appears below the subtab heading and displays elements and containers you can use to design pages. 

    • Elements represent the sections that appear on the Agent Desktop. 
    • Containers represent the visual appearance of the sections on the Agent Desktop.


  • Canvas: Displays a space to add elements and containers from the desktop toolbar.