You use the Check Agent module after the Check Call Center module, to determine if any agents are logged on and available to be contacted. The contact flow branching depends on the event outcome of this module,

You use this module for an inbound contact flow only.

Connectors

Event

Description

Agent Available

The agent is logged into the designated skill and is available.

Agent Not AvailableThe agent is logged into the designated skill but is not available.
Agent Not Logged in

No agent is logged in.

For more information about module connectors, see Understanding Connectors.