| System Chat (true) or Agent Chat (false) | (default true) - System Chat: customer chats with a bot
- Agent Chat: customer chats with a live agent
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| Variable to store the inbound chat message | The variable inbound_chat_message is automatically created within the contact flow once a chat module is added and saved. It stores any message the customer creates. {"name":"inbound_chat_message", "default_value":"", "store_field":"", "tts_type":"alpha_numeric", "callflow_variable":true, "source":"callflow"} |
| Variable storing the outbound chat message | The variable outbound_chat_message stores the text that the consumer receives either through the bot or the agent. {"name":"outbound_chat_message", "default_value":"", "store_field":"", "tts_type":"alpha_numeric", "callflow_variable":true, "source":"callflow"} |
| System Participant Name | This is the display name that shows either when a bot is configured to chat or when an automated reply is sent while connecting to an agent. |
| Initial Auto Response Message | The message that the consumer receives on initial connect. Example: "Please wait while we connect to the agent." |
| Timeout for Chat Session in seconds | Chat session termination timeout if no messages are received or sent within the specified time. Default value: 360 seconds. (This value does NOT determine when an ongoing chat times out.) |