Assigning a Service to a Script

To make a script available to your agents, you must assign the script to the same services as the agents.

To assign a service to a script:

1. Click Scripts > SCRIPTS.
   A table of scripts appears.
   
2. Select the row displaying the script that you want to assign to a service, and then click Services.
   A section displaying the Service field appears.
   
   

3. In the Service field, select the service that you want to assign to the script, and then click Add.
   A check is performed to ensure that the script is valid.

   

   The service is assigned to the script, and the service appears in the service table.
   

   • You can add the script for more than one service. Select the Service from the dropdown list and click Add.
   • You can remove the assignment by selecting the row displaying the service and then clicking Delete.
   • You can hide the section by clicking Services again.