You can set up email and real-time browser alerts to be generated for a bot whenever any of the following events occur:

  • Bot Launch: A bot is launched.
  • Bot Engagement: A customer interacts with a bot.

  • Goal Completion: A customer responds to that node in the bot that is set as a bot goal.

    For information about bot goals, see Goals.

Alerts for a bot can be set up through the following modes:

  • Basic: Used to set up only email alerts when a bot goal is completed.
  • Advanced: Used to set up email and real-time browser alerts (push notifications) when a bot is launched, a bot is engaged, or a bot goal is completed.

If you want to modify your preferences for email or real-time browser alerts for all bots in a single place, see Managing Bot Alerts.