LiveVox Bot contains read-made bot templates for common customer interactions that you can customize based on your needs.

To use a bot template:

  1. On the left pane, click Bot Management.
    The Bot Management window appears.

  2. On the New Bot menu, click New bot from template.
    Bot templates appear.

    You can preview and test a bot template by clicking Preview.

  3. In the section displaying the template that you want to use, click Use this template.
    The Build tab displaying the bot template appears. 

    You can modify the bot template as required. For more information, see Creating a Bot.